How It Works

Our pen pal program connects you with a senior to spread joy and help prevent senior social isolation and loneliness.

Write a Letter

Enter your letter in the form below, or upload a handwritten letter using the image upload button. You can even add photos or a video message to help put a face to your kind words.

We Handle Delivery

Skip the stamps! After you click the send button below, we’ll deliver your letter to our review team. Each letter is screened for safety and security before sending to our seniors.

Stay Connected

Request a return letter from the senior by checking the box below. This is completely optional and we won’t use your information for any other purpose.

Who will get my letter?

The Home Instead Senior Care® network partners with seniors and organizations who support seniors to distribute letters to older adults. The identity of the senior you are writing to will be revealed only if you request a response letter and the senior chooses to respond with his or her name.

Will a senior write back to me?

It’s not a guarantee, but if you provide your mailing or email address in the submission form below, the senior recipient has the option to respond.

What should I write about?

Here are some ideas to get you started:

  • Hobbies you enjoy
  • Favorite movies, books or interests
  • A positive story
  • Upcoming plans for the weekend
  • Ask the senior to share a story, fact or opinion with you

What should I not write about?

Sharing safely is important. Examples of what not to share or solicit include, but are not limited to:

  • Personal information, like your full name or social security number
  • Financial information, like bank account or credit card numbers
  • When you will be out of town, especially if you shared your address to request a response letter
  • Passwords to your Internet accounts

Is my personal information safe?

Absolutely. The submission form only requires your first name, e-mail address and message. Any additional information you share is at your discretion. For more information about how we use the data you provide, please review our Privacy Policy and our site’s Terms of Use.

Is it safe to meet up in person?

We recommend keeping your relationship on paper or online for the safety of you and the senior.

Can I write more than one letter?

Of course! You can complete the “Write Your Letter” form as many times as you’d like. You can also invite others to join in on the fun! If you’re submitting letters in bulk on behalf of a group, you can also submit by mail or email.

Email to: [email protected]

Mail to:

Home Instead Senior Care
c/o Erin Albers
13323 California Street
Omaha, NE 68154

Is there a mailing address I can send letter(s) to?

Yes. If you prefer to mail a physical letter, please send it to the address noted above.

How can I submit multiple letters?

You can fill out our “Write Your Letter” form as many times as you’d like. If you’re submitting letters on behalf of a large group, you can email or mail letters to the contact information listed above.

Can my children participate?

You must be 13-years-old or older to submit a letter. However, we do encourage parents and guardians to involve children in the letter writing experience. Your child can help you write a letter or create a drawing that can be uploaded along with a parent or guardian’s letter.

When will my letter be delivered?

Your letter will most likely be delivered within 1-4 weeks after it has been submitted. Delivery time varies based on the review team’s availability to screen letters and the quantity of letters received within a certain timeframe.

How do I share a video message?

You can share a video in a few simple steps.

  1. Take a video with your cell phone or camera.
  2. Create a free account with a website like
  3. Follow the instructions provided by the website to upload your video.
  4. Include the link to your video in the form submission below.

Is this program free to participate?

Yes, this program is 100% free to you and to seniors! We also do not allow any solicitation for care or money through this program.

I’m a senior myself. Can I request to receive a letter?

Sure thing! If you are 65+ years old, please send an email to [email protected] to request a letter. You can also get involved by submitting your own letter in the form above and requesting a response.

Can I nominate a senior I know to receive a letter?

Yes! Reach out to [email protected] to learn more about how to nominate a senior to receive a letter.


Write Your Letter

Fill out the form below to send a digital letter.

(at least 30 words; 600 words max)

JPEG or PNG. Maximum size 2 MB. Horizontal photos recommended.
(View frequently asked questions to learn more)

I would like to receive a response by:

Choose Stationery

  • Standard
  • Hearts
  • Winter
  • Pets
  • Rustic
  • Floral